SAN JOSE, California — San Jose has trained its 1,000th employee on artificial intelligence tools this month under an ambitious upskilling initiative, a milestone that positions the city at the forefront of a growing movement to integrate AI into municipal government without displacing workers.
The program, which aims to train 2,500 employees — roughly 30 percent of the city's workforce — by June 2027, uses a train-the-trainer model. Employees who complete the training return to their departments equipped to teach colleagues directly. Each AI assistant developed through the program helps staff save 100 hours or more each year, according to a city press release.
"We've documented tens of thousands of hours of time saved. What's exciting is that rather than replacing labor, we're able to shift people's time to addressing the most critical problems," said San Jose Mayor Matt Mahan.
The initiative comes as San Jose navigates significant budget pressures. The city's recently approved budget cut $50 million through reserve funds, the elimination of mostly vacant positions, and scaled-back community programs — but no mass layoffs occurred. AI adoption is part of a long-term strategy to preserve jobs while maintaining service levels.
