The Town of Los Gatos has introduced MyLosGatos311, a new mobile application designed to centralize how residents interact with local government services. The platform allows community members to submit service requests, report concerns, and communicate directly with Town staff through a single digital channel. Los Gatos is located approximately 4 miles southeast of Saratoga.
Town officials stated that the initiative aims to modernize public engagement and enhance the overall service experience. Once a user submits a request, the system provides real-time status updates and automated notifications as the issue is reviewed and resolved. The app also facilitates two-way messaging between residents and employees, ensuring that requestors can track the progress of their inquiries without needing to follow up manually.
Town staff evaluated three leading Customer Relationship Management (CRM) 311 solutions before selecting GOGov as the platform provider. Officials noted that GOGov offered a more robust mobile application with superior request trackability. The choice was driven by the platform’s ability to support greater transparency, user engagement, and self-service options, which align with the Town’s goals for digital service delivery.
While MyLosGatos311 serves as a new centralized tool, it does not replace existing methods of communication. Town staff remain available to assist residents via phone and in person. The app is intended to direct non-emergency service requests away from emergency channels, though police dispatchers will continue to handle 911 and non-emergency calls around the clock.
Common non-emergency issues that can be reported through the app include potholes, graffiti, abandoned vehicles, noise complaints, and downed tree limbs. The platform is built to support any Town department that receives service requests, not just specific divisions like Public Works or Code Compliance.